Depending on the mistake and the photo(s) you may be able to send in the correct photos to our support line by submitting a request (see our request link just above the comments section at the end of this article). Please keep in mind that this may not guarantee approval or payment of a job, as the quota for the job data may already be full.
For this reason, we recommend getting the correct photos to our support line as quickly as possible!
Circumstances where we can accept updated photos via our support line:
-Corrected Product photos (e.g. updated with the barcode marked through, or the product shown as opened)
-Corrected Receipt photos
Circumstances where we cannot accept updated photos via our support line:
-Updated shelf photos, display photos, or any other location-based photo cannot be accepted via our support line.
To ensure our clients can trust the integrity of the data we give them, it is our policy that location-based photos must be submitted directly through the app as part of a job in order to ensure accurate GPS verification data. If the mistake was related to this kind of photo, we recommend checking out a similar help article here: Can Field Agent send me the job to try again?