Problems taking photos, uploading jobs, or other technical issues with the app can usually be traced to a handful of causes. If you run into any errors or glitches in the Field Agent app, please try the following:
1. First, you should make sure you have a strong internet connection whenever you are completing and uploading jobs. If the job location has wifi, we suggest you connect to that. Also, please do not close the app while a job is in the middle of uploading, even if it is experiencing difficulty.
2. Check your device's available storage space and clear your app cache. Problems taking and uploading photos can be caused by the app not having enough free space to work with.
3. Close any other apps running in the background while completing Field Agent jobs.
Note: if you are in the middle of a job when a technical glitch takes place, please do not cancel the job, go ahead and submit the job if possible. Then, leave a note describing the situation in the last question of the job, and send in a request to our support line by clicking "submit a request" below. Please include screenshots of the issue to help our team better understand the situation!
4. Other glitches are often solved by uninstalling then reinstalling the app. Important Note: Please be aware if you uninstall/reinstall you will lose any current reservations so please try to complete any active reservations first.
We have found that these steps will solve most problems. If you're still having technical problems, we ask that you try these steps first, and if the issue persists, let our support team know by submitting a request below.