FAQ: Buy & Try and Ratings & Reviews Programs

We are excited to offer this opportunity with our Buy & Try programs and Ratings & Reviews programs.  We look forward to working with you to give you the opportunity to experience these products. 

We have put together this FAQ in order to help answer the questions that we have heard the most.  We'll add more questions as any new trends arise.  We hope this doc helps.  If you have other questions that are not on this page, please let us know and we'll be happy to help! Let's jump in! 

Can I substitute other products if I cannot find the requested product in a store near me?

Take note of the instructions on each opportunity.  If ever there are substitutions allowed, it will be outlined in the instructions for you.  If there are no substitutions listed in the instructions of the job, do not purchase or submit any other product/package- including different sizes, flavors, varieties, scents, etc.  Additionally, if a 4 count product is required, do not purchase four 1-count products or two 2-count products.  If a bundle is being sold (online items), do not buy the individual items separately in stores. 

What if I have reserved the job but cannot locate the requested item in stores near me?

In general, it is best to follow the instructions as stated in the jobs.  But below are the general principles related to these different types of programs.

• Buy & Try Projects:
  • If you can't locate the product in store for Buy & Try projects, you will need to follow the alternative instructions.  It is typically still possible to let the Client know that their product is not present at their provided store and that is still really valuable information to them.  Those Clients will still accept that information.
  • Note: It is important that Buy & Try products are purchased ONLY at the specified location.  These tasks are more store-specific.
• Ratings & Reviews Projects
  • We recommend refraining from reserving the job unless the item is located near you or you are already planning to go to the store.  
    However, if you already have a reservation and you are unable to locate the item, please cancel the reservation so that another Agent might have the opportunity to complete the project. These items are typically nationwide through various channels, so it might not be available in your area but it will be available for another Agent in a different area.

What will happen to my points if I cancel this reservation after the 5-minute mark?

• Buy & Try:
  • As we mentioned above, please follow instructions through to completion on these projects.  Our Clients DO want and need to know when stores are not carrying items or are out of stock. 
• Ratings & Reviews:
  • When canceling a reservation for Ratings & Reviews projects, in the short term, your points will take a hit.  However, we are rolling out a new scoring calculation soon, so don't worry about the hit from these canceled reservations on the Ratings & Reviews opportunities. 
    Your account will not be negatively impacted due to canceled reservations - we will not utilize the lower points to restrict access or higher points to create an advantage to your opportunities in the app at this time. 

When I purchase the items, will the shipping and/or delivery fees be reimbursed in a Ratings & Reviews program?

As always - pay close attention to the instructions.
In general, Ratings & Reviews items will be available in-stores, online, and delivery.  With that said, we will not be reimbursing delivery and/or shipping fees.  However, if the item is only available online, the instructions will state when/if these expenses will be covered.  If the instructions do not state that the shipping/delivery will be reimbursed, you can expect that the item is available in-stores around the country and we will not be able to reimburse for shipping or delivery charges.

If you choose to purchase these items via delivery or shipping, we recommend combining these items with other purchases you may already need in order to take advantage of any free shipping offers or to make it more cost-effective for you. 

Don't want to pay the extra fees?  See if this item is available at your local store!

May I choose Delivery or shipping when working on a Buy & Try project?

Because Buy & Try programs are location-specific, we are looking for products and information at certain locations.  Therefore, we cannot accept Buy & Try products that were purchased via online shipping and/or delivery. 

May I purchase items from different retailers or 3rd party companies?

As part of our agreements with our Clients, the products must be purchased from the locations outlined in the job instructions.  We may not substitute for other retailers, even if the product is out of stock at the requested retailer.  

Additionally, some products are available for purchase at the .com site for the retailer.  You may notice that the item is sold/fulfilled by a 3rd party company.  Do not purchase the item from 3rd parties - even though 3rd parties are allowed to offer items on other retailers' websites, we are only allowed to purchase the product from the stated/requested retailer. 

Will taxes be reimbursed?

We can and will reimburse taxes when the receipt provided includes ONLY the requested item. Our system cannot calculate the tax when the requested item is on a receipt that contains multiple items or products.  

Can I buy multiple products within the same order/receipt? 

Short answer - Yes.  However, do keep in mind that our system will not be able to reimburse the taxes when/if multiple items are on the same receipt. 

Can Field Agent extend my reservation on an active project?

At this time, our Field Agent system does not have the ability to extend a current reservation. That timer is set on the app at the time the task is reserved and cannot be updated on our server. 
If your reservation going to expire before you can receive the product, we recommend that you try to cancel the order/delivery and the project reservation.  
In some cases, you MIGHT be able to cancel your reservation and reserve it again.  However, this might not work as there could be reservation limits or other Agents might reserve it before you get a chance to reserve it again. 

What should I do if the shipping or delivery is delayed beyond the reservation end date?

If this happens, we recommend canceling the order due to the delay and canceling the reservation of that particular Field Agent opportunity.  We are sorry for that inconvenience when/if it arises.  

It is possible (not guaranteed), but you might be able to reserve the opportunity again once your reservation is canceled or expires. This is not guaranteed to work as other Agents are always trying to reserve jobs, too.  There are also reservation limits that might restrict you from being able to reserve the opportunity again.  It might be worth a try, though. 

Any further questions that we haven't covered here?

Write to us at agent@fieldagent.net and we will be more than happy to help!