Here are some Keys to Success to avoid the most common denials that come from alternate photo situations.
#1. ALWAYS (yes, always!) take an alternate photo if you can't take the original photo. Never leave a photo section blank!
It is important to do this because our system will usually auto-deny any submission that is missing any information. This means that even if there are no alternate instructions for a particular photo, or in some rare cases the alternate instructions do not match your situation, or you just end up in a really unusual situation in general, you should still fill the photo slot with something. If there are no good alternate instructions for your situation, we recommend taking an overview photo of a store section that you think would be most helpful for explaining the situation. Be sure to leave a comment in the last question of the job explaining why you had to take a different photo than the one requested!
#2. Be sure to read the alternate instructions closely. (Don't assume they are always the same.)
One common denial we see is where a shelf section overview photo is taken rather than a main walkway overview photo when the alternate instructions request a main walkway photo. Our most common alternate photo request is for the shelf section overview photo where a product would normally be found, which looks like the photo below:
However, sometimes our client needs to see an overview of the Main Walkway of the store in the alternate photo. This photo will not be in the regular shelf section. Instead, this photo will show the main walkway, or track, where customers move around the store. We should be able to see aisle endcaps and freestanding displays visible like in the photo below:
#3. Follow the alternate instructions, even if you think a different photo would be better!
Sometimes it may be tempting to take an alternate photo of a different section than the one requested in the alternate instructions, if an employee tells you it is in a different section. We understand that you have good intentions and are trying to give us the best data possible. We appreciate this! However, please keep in mind that our client has requested each specific alternate photo in each job for a reason, and it is important for our client to see this exact alternate photo. Please take the requested alternate photo even if it seems like a different photo would be better. This helps to ensure that your job will be approved when going through the review process!
Comments
7 comments
196409100868 this item was not inside that store I've got photos on my phone so I can prove it I'm not able to upload them y'all need to do something to help me upload so I can get paid before I put y'all on blast on Facebook and tiktok for real
The picture boxes are blank.
Why do I get cut from all jobs due to a failed audit and I don't understand how they were the wrong pictures for a pharmacy
I took the pictures, but the item was not there. So I tried to take a picture of the place where the item would be and yeah, the pictures are not loading for some reason. So I tried a couple times and it's still no luck
@Mary, thank you for the note! I'm sorry to hear that you are experiencing issues in the process. If this issue is continuing to persist, would you please submit a ticket via the help center so that we can troubleshoot with you directly?
Thanks!
You can't see the photos!!
@Jean Yikes! Thank you for calling that out. I'm not sure why those photos broke on this article, but we will get this fixed asap. We really appreciate you calling that out for us!
As a thank you, we have credited your account with $5.
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