How do I Change My Account Email or Phone Number?

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    ginger coleman

    Can't change account info in more than one field in one 24 hr period! I can't cash out because I can't update phone number to get verification code! Come on now, this and PLAID are the most inconvenient time wasting discouraging and then I will forget to do it tomorrow until I gotta start over navigating through security I can't even get through with my own credentials and it takes a week to get everything connected to be able to link BLAH BLAH BLAH, fix this issue please

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    Simone lacy

    I tried that at the new number will not save to my profile

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    Ben Parker

    Hi @Simone!  Thank you for the note!  Sorry that you've run into an issue with changing your phone number in the app. Please submit a support ticket through the Help Center in the Explore tab.  We'll be happy to help ensure that you can get your phone number updated. 

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    Johnathan Harris

    I can't change my phone number either please help me out

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    Ben Parker

    Hi @Johnathan!  If you are running into issues with that process, please submit a ticket through the help center in your Field Agent app.  Our Agent Ambassador team will be happy to assist you in troubleshooting through the process. Thanks!

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    Samantha Jeter

    No one ever answers my submissions. I have been trying to get logged into the app and it will not let me get in.. I have contacted help using the help form and my case was closed and marked “solved” even though nothing was done

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    Ben Parker

    Hi @Samantha! 
    I'm so glad to see that our team was able to reconnect with you that afternoon and get that resolved.  We apologize for the miscommunication that the ticket was solved.  That initial closure alert was a mistake in the process of working on your ticket when in fact they were still working on the ticket.  
    Let us know if there is anything else that we can assist with along the way! 

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    Kristina Tebloeva

    Hello, I can't understand how, but I have a non-existent email, I made a mistake in one letter when writing and I don't know how to change it now, I need to cash out money, I need help

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    Kimber Osborne

    I have the exact same issue as Samantha. Please help. Idk why they're closing my tickets as solved.

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