Changing Contact Information (email address for login and phone number) Associated with Your Account:
You can update or edit your phone number and email address from within your Field Agent app.
In order to change your credentials for your account (email address or phone number), follow the steps below.
- Open your "Account" page from the app menu
- Select "Settings"
- Then select "Contact Info"
From there you will see that you are able to edit your email address and your phone number associated with your account. When updating, just follow the instructions in the account.
Comments
17 comments
Can't change account info in more than one field in one 24 hr period! I can't cash out because I can't update phone number to get verification code! Come on now, this and PLAID are the most inconvenient time wasting discouraging and then I will forget to do it tomorrow until I gotta start over navigating through security I can't even get through with my own credentials and it takes a week to get everything connected to be able to link BLAH BLAH BLAH, fix this issue please
I tried that at the new number will not save to my profile
Hi @Simone! Thank you for the note! Sorry that you've run into an issue with changing your phone number in the app. Please submit a support ticket through the Help Center in the Explore tab. We'll be happy to help ensure that you can get your phone number updated.
I can't change my phone number either please help me out
Hi @Johnathan! If you are running into issues with that process, please submit a ticket through the help center in your Field Agent app. Our Agent Ambassador team will be happy to assist you in troubleshooting through the process. Thanks!
No one ever answers my submissions. I have been trying to get logged into the app and it will not let me get in.. I have contacted help using the help form and my case was closed and marked “solved” even though nothing was done
Hi @Samantha!
I'm so glad to see that our team was able to reconnect with you that afternoon and get that resolved. We apologize for the miscommunication that the ticket was solved. That initial closure alert was a mistake in the process of working on your ticket when in fact they were still working on the ticket.
Let us know if there is anything else that we can assist with along the way!
Hello, I can't understand how, but I have a non-existent email, I made a mistake in one letter when writing and I don't know how to change it now, I need to cash out money, I need help
I have the exact same issue as Samantha. Please help. Idk why they're closing my tickets as solved.
Hi @kristina and @kimber,
If you haven't already, please submit a ticket via our Agent Help Center in the app. Explore > Help Center > Submit a Ticket.
Our team will be happy to help get that resolved for you!
It's not saving my phone number after I edit it in the profile settings.so I can't verify my bank account.why have a edit section if it doesn't save the changes.
Hi John! We've created a ticket regarding this situation so that we can assist you directly. We'll be in touch soon. Have a great day!
Same issue, its not saving my phone number after I change it and push save
Hi @Glen, Thank you fo the note yesterday. We've created a ticket and one of our Agent Ambassadors will reach out to you.
If similar situations arise, you can submit a ticket in the Help Center of the app and our team will be happy to assist you.
Thanks!
I've tried to change my contact information and it won't allow it
It says that my phone number is already in use.
Someone else might have used it prior to me and now it won't let me use it
Hi @Pete Florez,
I am sorry you are experiencing issues with the phone number change. Please submit a help ticket from the help center in the app. Share your phone number with them so they can locate that previous account. Our Agent Ambassador team will be happy to assist you!
Thanks!
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