I was given an incorrect address. What should I do?

We’re so sorry for the surprise of being sent to a store location that wasn’t what you expected. We understand how frustrating that can be, and we want to make sure we provide a solution for you!

1. Take a Photo of What’s at the Location

First, we ask you to open the job, and take a clear photo of what’s at the given address. Whether it’s an empty storefront, a different business, or anything that indicates the store is no longer in operation, a photo helps us understand what you encountered.

2. Upload the Photo as an Alternate

Once you’ve taken the photo, please upload it as an alternate photo for the job. This helps us verify what happened and gives us the information that we need to resolve the situation.

3. Leave Us a Comment

When you finish taking the photo, leave us a comment at the end of the job to explain what happened, so our data review team can take note of this.

4. Job Denial? Don’t Worry, We’ve Got You Covered!

We want to be transparent and let you know that there is a chance the job may get denied due to the location being closed. If this happens, please don’t hesitate to reach out to us. We’ll make sure to look into it and work with you to achieve a great solution!