FAQs - My Account

Review Process and Timing Expectations

• When will my job be reviewed and paid?
• How do I check the status of my submission?
• Can I extend a current Job Reservation?
• How do I cancel a job reservation?
• Can Field Agent send me the job to try again?

Finance and Payments

• How long will it take for my cashout to arrive in my bank account?
• How do I classify my work as an agent?
• The W9 verification task keeps populating in my job search no matter how many times I complete it. Is this normal?
• Why can't I receive the text or SMS verification code to my phone?
• Can I use Direct Deposit with a PayPal Account?
• What is my YTD earnings and why is this different from my cashout amount?

Account Questions

• How do I Change My Account Email or Phone Number?
• How do I reach International Field Agent Support?
• I selected the wrong country; how do I change this?

Other Frequently Asked Questions

• Why did my job get denied automatically?
• In what countries around the world is Field Agent available?
• What if a job is available outside of a store's business hours?
• Can I use special lenses on my device?