FAQs

Processes and Timing Expectations

• How do I check the status of my submission?
• Can I extend a current Job Reservation?
• How Do I Cancel A Job Reservation?
• Changing Account Email or Phone Number
• When will I get paid for my job?

Finance and Payments

• YTD vs. Available for Cashout

Troubleshooting

• Can Field Agent send me the job to try again?
• Why can't I receive the text or SMS verification code to my phone?
• International Field Agent Support
• Wrong Country Selected
• What if my app isn't loading jobs when I am on cellular instead of wifi?
• Why can't I see any jobs?

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Other Frequently Asked Questions

• The W9 verification task keeps populating in my job search no how many times I complete it. Is this normal?
• What are hidden jobs?
• Why did my job get denied automatically?
• Field Agent - International Availability
• Will a canceled or expired job negatively impact my Agent Score or statistics?
• Can Field Agent Verify My Employment Even As An Independent Contractor?

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